USER GUIDE

1. Introduction

Our service is designed to provide a fast, safe, and convenient shipping experience.
You can easily create orders, request pickups, and track your shipments directly from the app or website.

2. How to Use

Step 1: Login / Register an account

• Access our website or open the THK app.

• Log in with your existing account or sign up for a new one.

Step 2: Create an order or request a pickup

• Enter sender and receiver information, item details, and pickup/delivery address.

• Review and confirm your request.

Step 3: Track your shipment

• Monitor your order status and delivery progress in real time.

Step 4: Complete and rate the service

• Once delivery is complete, leave your feedback to help us improve.

3. Important Notes

• Please ensure your items are securely packed before shipping.

• Provide accurate information to avoid delays.

• Stay in touch with our delivery staff for timely updates or assistance.

4. Support

• Hotline: 1900 xxx xxx

• Email: support@thk.vn

• Live Chat: via app or official website